Propane Safety

Above everything, we prioritize the safety of our Texas customers. Propane is a safe and dependable fuel, but it is a gas, so understanding how to detect and handle a gas leak is information that will keep your home and family safe.

The most important thing to know is what propane gas smells like. While propane naturally has no odor, companies add odor to it to make it smell like rotten eggs or skunk spray. This helps you detect it in event of a leak.

If you suspect a gas leak, DO NOT use the online contact form. Instead, call us immediately at (903) 874-5641.


What Should I Do If I Smell Gas in My Texas Home?

When it comes to gas appliances, safety is a top priority. If you smell gas in your home, follow these steps:

  1. NO FLAMES OR SPARKS. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  2. LEAVE THE AREA IMMEDIATELY. Get everyone out of the building or area where you suspect gas is leaking.
  3. SHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
  4. REPORT THE LEAK. From a neighbor’s home or other nearby building away from the gas leak, call your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department.
  5. DO NOT RETURN TO THE BUILDING OR AREA until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so.
  6. GET YOUR SYSTEM CHECKED. Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

Preventing a Propane Emergency

While it’s paramount you know what to do in the event of an emergency, we are also committed to helping you prevent an emergency from happening in the first place. Check out these safety tips to make sure your home is set up for safety.

Familiarize Yourself with Your Tank

Understanding the general functions of your propane tank can help prevent an emergent situation. Make sure you know how to turn off your gas supply and monitor your propane tank levels. A fuel run-out can cause expensive damage and hazards, so be sure to call and place an order when your tank reads 1/3 full.

Educate Your Family

Should an emergency occur when you aren’t home, your family members should understand propane tank safety. Talk to your family members about the way propane smells, how to turn off the gas supply, and what number to call in an emergency. Additionally, it’s important everyone understands how to store propane. Do not store propane cylinders inside an enclosed structure, and keep flammable items clear from the heating system.

Maintain Your Appliances

Having your appliances inspected by a safety professional is one of your first lines of defense against a propane emergency. Schedule maintenance of your propane-powered appliances and heating system with Nelson Propane to maximize safety and improve efficiency.


Learn More, Stay Safe

Knowledge is power when it comes to propane safety; the more you know, the better equipped you will be to keep your home and family safe. Check out the videos below to learn more about propane safety.

Turning Off Your Propane Tank

How to Read Your Tank’s Gauge

Safely Handling or Transporting Small Cylinders

Propane Safety in Severe Weather

What to Do If You Suspect a Leak